In recent years, with the development of e-commerce and online payment, online shopping has become a part of daily life for many people. While everyone enjoys the convenience of online shopping, various problems have emerged. Red rice furniture is a valuable commodity. Problems often cause consumers and businesses to encounter great troubles. How to avoid being trusted is a topic of common concern to consumers and businesses.


Let me talk about an example.

Not long ago, Ms. Li, who lives in Kunming, Yunnan, complained to the Consumer Protection Committee. On May 17, she bought a table, chair, coffee table and other furniture of a classical furniture company for a total price of 5,450 yuan. Upon arrival, Ms. Li found that the furniture she purchased had quality problems, which was seriously inconsistent with the promotional pictures. Ms. Li asked for a return, and the seller also agreed. However, the freight and packaging costs of 1600 yuan are required to be borne by Ms. Li. Ms. Li does not recognize this and the two sides have no agreement.

After accepting the complaint from Ms. Li, the Municipal Consumer Protection Committee immediately diverted the complaint to the Consumer Protection Branch of the seller's location. In the investigation, because the complainant Ms. Li was far away in Yunnan, the staff had to use photos and online video. After the investigation, it was confirmed that the furniture purchased by Ms. Li did have quality problems. Consumers Association contacted the seller, the seller believes that some minor problems can be solved through maintenance, if the return, the cost of the need for Ms. Li to bear (large cargo freight is not a small number). Ms. Li insisted on returning the goods, and the resulting expenses were borne by the seller.

Consumers Association believes that the seller should ensure that the quality of the goods is intact before the delivery to Ms. Li, and the furniture purchased by Ms. Li has obvious quality problems, and the seller should bear the responsibility for return. After the coordination of the staff, the two parties finally reached an agreement. The freight and packaging fees generated by the return will total 1600 yuan, which will be borne by the seller.
Online shopping mahogany furniture, how to avoid disputes?

Since online shopping can't see the real thing, the transportation of large-sized goods is also more troublesome. Once the goods have quality problems, both buyers and sellers are very troublesome. Therefore, it is necessary to pay attention to communication before purchase and to check relevant certificates and retain evidence.


First, you must first check the customer evaluation on the Internet and choose a reputable business;

Second, look at the product introduction, pay attention to the quality inspection certificate of the product. The sale of mahogany furniture must have a product label. The label content should include: product name, specification model, origin, manufacturer name, main material, auxiliary material, paint quality, quality grade, product standard number, number of matching parts, pricing unit, sales price, etc. However, in the actual operation, many merchants have less or no standard content specified by the standard. The purchaser must check it and ask questions in the communication to avoid being disadvantaged in the future.

Third, before placing an order, it is necessary to clearly indicate the conditions and procedures for returning the goods with the merchant, and retain evidence such as transaction pages and chat records, so as to protect the rights after the problem occurs;

Fourth, mahogany furniture goods, some of them need to be installed by the seller after purchase. So confirm that there is no quality problem before signing.

It is most important to check the product label. Because it involves real mahogany, the level of goods, the quality of goods and whether there are a series of problems of cutting corners and falsification.

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