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You're welcome to ship a package in the United States right now, but it might not actually make it to its destination on time. FedEx and UPS have both suspended their money-back guarantees, while all three major carriers—FedEx, UPS, and USPS—have made changes like relaxing signature requirements, announcing delays, and even canceling some routes. If you're sending or receiving a package, it's important to adjust your expectations and stay informed.
Here’s what you should know:
- **Plan for delays**: Packages are likely to be late, so don’t be surprised if your shipment takes longer than usual.
- **Check tracking regularly**: Keep an eye on the tracking information to stay updated on your package’s status.
- **Be available for delivery**: Even without a signature, it's a good idea to be around when your package arrives to prevent theft.
- **Report damage immediately**: If something is damaged, notify the carrier as soon as possible.
- **Be patient with delivery staff**: They’re working under intense pressure, so a little kindness goes a long way.
**Demand is up, but supply chains are struggling**
With more people staying home during the pandemic, online shopping has surged, leading to a massive increase in package volume. The USPS reported a 60% rise in deliveries during this period. But with more packages comes more strain on workers, who are dealing with illness, lockdowns, and disrupted routes.
I’ve personally received several packages from Walmart and Sam’s Club that arrived damaged—some crushed, others ripped open. These issues aren’t isolated; many people are reporting similar problems. It seems like the system is stretched thin, and things are getting messy.
The situation is especially tough for postal workers, who are overworked and understaffed. In some rural areas, up to 15–20% of carriers were unable to work due to the pandemic. The National Rural Letter Carriers’ Association even filed a grievance in June, asking for relief for overwhelmed employees.
Then there’s the added stress of civil unrest. A local post office near me was burned down, and I know someone whose package was delayed because of protests. It’s clear that these external factors are compounding the existing challenges in the shipping industry.
**What’s happening with each carrier?**
**FedEx**
FedEx recently released a detailed document titled *Service Impact of COVID-19*, which outlines significant disruptions. They've suspended their money-back guarantee and adjusted signature requirements. Some international routes, including those to China (except for PPE), have been suspended or delayed. They've also cut back on services to parts of Asia-Pacific, such as Japan and Guam.
**UPS**
UPS has suspended its service guarantee for all shipments, though the impact hasn't been as widespread as with FedEx. They’ve also relaxed signature rules, requiring only a name verification in most cases. However, they still need to confirm ID for certain items like alcohol.
**USPS**
The USPS is facing its own set of challenges. While some delays are due to the pandemic, others stem from broader operational issues. The agency has suspended deliveries to several countries, including Argentina, Cuba, and Sudan. Plus, the USPS is dealing with financial instability and internal management changes that could affect future performance.
**Stay informed**
If you're shipping internationally or relying on timely deliveries, check the latest updates directly from each carrier. Things are changing fast, and being proactive can help avoid surprises.
Have you had any recent shipping issues? Share your experience in the comments below—we’re all in this together.