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You're welcome to ship a package in the U.S. right now, but it might not reach its destination on time — or at all. Major carriers like FedEx and UPS have suspended their money-back guarantees, while all three major shipping companies — FedEx, UPS, and USPS — have made changes to signature requirements, announced delays, and even canceled some routes.
Here’s what you should know if you’re sending or receiving packages:
- **Expect delays** — It’s no longer unusual for packages to take days or even weeks longer than expected.
- **Track your package closely** — Keep an eye on tracking updates, as things can change quickly.
- **Stay available** — Even without a signature, it’s important to be around so your package doesn’t get stolen.
- **Report damage immediately** — If your package arrives damaged, don’t wait — report it right away.
- **Be patient with delivery staff** — They’re working under intense pressure, especially during this time.
### Demand is up, but supply chains are struggling
With more people staying home due to the pandemic, package volumes have surged. The USPS reported a 60% increase in deliveries during the crisis. At the same time, workers have been affected by illness, and many routes have been disrupted due to lockdowns and operational challenges. I’ve personally received several packages that were crushed or ripped open, including items from Walmart and Sam’s Club shipped by FedEx.
Postal workers are also overworked and understaffed. In some rural areas, 15–20% of carriers couldn’t work due to the virus, and the National Rural Letter Carriers’ Association has filed a grievance demanding better support.
Civil unrest across the country has added another layer of complexity. For example, a local post office was burned down, and one of our colleagues had a package delayed due to protests.
### What’s happening with each carrier?
#### **FedEx**
FedEx recently released a detailed document outlining the impact of the pandemic on their operations. Key points include:
- Suspension of the money-back guarantee.
- Loosened signature rules: A simple name check may replace a full signature.
- Route cuts and service suspensions, particularly in Asia-Pacific regions.
- Restrictions on shipments to and from China, except for PPE.
- Delays of up to five days in countries like Japan and Hong Kong.
This 31-page document outlines a wide range of disruptions, so if you ship internationally, it’s worth reviewing it.
#### **UPS**
UPS has suspended its service guarantee for all shipments as of March 26. While there are no specific country restrictions yet, they’ve also relaxed signature requirements. Drivers may still need to verify ID for certain items, like alcohol.
#### **USPS**
The USPS is also facing significant challenges. Their FAQ states that Priority Mail and First-Class packages may take longer due to limited transportation. Additionally, they've suspended deliveries to several countries, including Argentina, Cuba, and Sudan.
Beyond the pandemic, the USPS is dealing with financial instability. New Postmaster General Louis DeJoy reportedly told employees to leave mail behind if distribution centers are running late, which could worsen delays. The USPS has also warned that it could become insolvent by the end of 2021.
### Final Thoughts
If you’re shipping or receiving packages, patience and flexibility are key. Things are far from normal, and the situation is constantly evolving. Be sure to check the latest updates from each carrier and stay informed.
Have you experienced any shipping issues lately? Share your story in the comments below.